Update firmware using the AV.io HD+ Config tool

Attempting to update firmware while running virtual machines will result in firmware upgrade failure. For updates to persist after power cycling, please allow 5 seconds before disconnecting or restarting device.

To update firmware using the AV.io HD+ Config tool:

• Install and/or run the AV.io HD+ Config tool.

• Download the firmware update file from the Epiphan website Support page and extract the files.

• Connect your AV.io HD+ device to your computer, laptop, or notebook.

• Open the AV.io HD+ Config tool.

• Click the magnifying glass to the right of the AV.io HD+ config tool and select theAV.io HD+ from the list under the Device list

• You can see the current version of the firmware in parenthesis next to the name of your device in the Config Tool.

• Click the folder icon and navigate to the extracted firmware files. There will be two files and they can be applied in any order. Click update, wait for the progress bar to turn green and display “Update Completed”, press the magnifying glass and repeat for the second file.

• Press the magnifying glass after both files are updated, then disconnect the AV.io HD+ for 5 seconds before reconnecting to finish