Orphaned Kaltura resource registrations and duplicate resources

Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano.

Returning a Pearl device to factory defaults using the factory default configuration preset or performing a factory reset does not delete the registered resource instance in Kaltura CMS. In that case, you can reregister the device using the same resource name and take over for the resource instance that is still registered in Kaltura.

If you apply a configuration preset to set up a replacement device with the settings from a Pearl device that is currently registered with Kaltura, the replacement device assumes the identity of the registered resource. However, you risk having two active devices with the same identity, which can affect recording and the content that's uploaded to Kaltura for scheduled events.

To remove the risk of having two active devices with the same registered resource identity in Kaltura, we recommend powering down one of the devices, then disconnecting it from the network and considering a factory reset or applying the factory default configuration preset.