Troubleshooting CMS registration and ad hoc events
Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano.
| Issue | Solution |
|---|---|
| I can't register my Pearl device with Kaltura using the same device name that I just deregistered. | If you deregister your Pearl device from Kaltura and then too quickly register again using the same name, you may receive the following error message "Unable to register device: System name [MyPearl] already exists". To avoid this, ensure the deregistered Pearl device entry in the list of encoder devices disappears before registering again using the same device name. |
| My login attempt to create an ad hoc event from my Pearl device was denied. | Kaltura or Panopto has denied you access to create unscheduled ad hoc recordings and webcasts using your Pearl device. Contact your CMS administrator to either activate your CMS account or enable the necessary access rights. |