YuJa known issues

Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano.

This section includes known issues or limitations that affect YuJa functionality or usability and ways that you can work around these limitations.

• If you delete a profile that is linked to a future event, Pearl will remember the profile's settings and apply them regardless of deletion. Instead, remove the profile from the event in YuJa before deletion.

• If the Pearl admin is taking a long time to load or apply YuJa settings, the YuJa server may be unavailable. The Pearl admin page may provide inaccurate information or no message at all. If you have trouble establishing a connection between your Pearl device and YuJa, contact Epiphan support.

• YuJa Video Platform may not always show accurate Pearl device connectivity status.

• Profiles may not be reflected accurately in YuJa previews. The YuJa preview may seem incorrect. However, YuJa streaming/recording will work as intended.

• If you rename your Pearl device in the YuJa interface, this name will not be updated in the Pearl admin or on the Pearl device.

• If you start an event early in YuJa using any Pearl interface and then extend the event, the event appears to extend but ends at the originally scheduled ending time.