# EC20 safety information

Below you can find important safety information for your EC20, please read this before operating!

- During the installation and use of the equipment, all electrical safety regulations of the country and region of use must be strictly observed.

- Please use the power adapter that comes standard with this product.

- Please do not connect multiple devices to the same power adapter (exceeding the capacity of the adapter may generate excessive heat or cause a fire).

- Do not rotate the head of the camera by hand, this can cause a mechanical failure.

- When installing this product on a wall or ceiling, make sure the device is secure. When installing, make sure that there are no obstacles within the rotation range of the gimbal; do not turn on the power until all installations are completed.

- To avoid heat build-up, make sure there is adequate ventilation around the device.

- If the device emits smoke, smells, or makes noises, please turn off the power immediately, unplug the power cord, and contact the dealer.

- This device is not waterproof, please keep the device dry.

- This product has no user serviceable parts, damage caused by disassembly by the user is not covered by the warranty.

Specific electromagnetic frequencies may affect the image of the camera.

**Controlling Your EC20**

You can control the EC20 through a number of different methods.

Using the web interface.

Using the Remote Control.

Using a number of different external control protocols, such as NDI, ONVIF, REST API, or VISCA:

> product: ec20 · topic: other · source: ec20-userguide.md · updated: Oct 7, 2026