# Change user passwords

*Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano*

The admin, operator and viewer-level user accounts have no assigned password by default. The first time you access the Admin panel using the administrator-level account you're prompted to set passwords for all the three user accounts. Record passwords somewhere safe for future reference.

Passwords are case sensitive and can include up to 64 alphanumeric characters within the ASCII range. Restricted characters include:

- spaces
- single quotes
- double quotes
- backslash

Contact your system administrator for your organization's specific password requirements.

In addition to setting the viewer-level user account password, you can set access passwords and IP restrictions on a per channel basis from the channel's **Streaming** page.

Users are automatically logged out when a password changes. Viewers may need to refresh their browser window or press play in their media player.

Change the admin password when there is no live stream in progress. Changing the admin password while live streaming disrupts the stream for viewer-level users.

**Change a user account password using the Admin panel**

- Log in to the Admin panel as **admin**.
- From the Configuration menu, select **Security**. The Security configuration page opens.
- Under the Authentication section, delete the current password for a user account and enter a new password. Passwords are case sensitive.
- Enter the identical password in **re-type** and click **Apply**.

You can set multiple account passwords before clicking **Apply**. If the passwords don't match, re-enter both passwords and try again.

If you're logged in when the password changes, you're automatically logged out and must log back in with the new password. If you add or change the viewer user's password, all channel streams pause for people watching the stream using the viewer account and must log back in using the new password.

> product: pearl-family · topic: security · source: pearl-family-common.md · updated: Oct 13, 2026