Cloud-based device management

Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano

Epiphan Edge is where remote teams can conveniently manage and control all your Pearl devices together in one place. An Internet connection and a free Epiphan Cloud account is all you need to get started.

When your device is paired with your Epiphan Cloud account, you can start/stop video recording and streaming, monitor the health of the device with status alerts and a diagnostics dashboard, monitor video feeds, update firmware remotely, and even remotely configure channel encoding.

About Epiphan Edge

Epiphan Edge is your remote management and control center for all your Pearl devices. All you need is a free Epiphan Cloud account.

After you pair your devices with your Epiphan Cloud account, you can access them from anywhere there's an Internet connection. You can even invite others to join your team for easy remote access.

Using Epiphan Edge you can:

• Preview video sources and audio.
• Start/stop channel recording and streaming remotely.
• Pause and resume a recording remotely (firmware 4.24.6 or newer).
• Remotely configure channel encoding.
• Create live streams.
• Monitor performance statistics and system alerts 24/7.
• Set up custom email alerts.
• Set up remote teams and assign team members access and control levels.
• Perform updates and batch operations for efficient fleet management.
• Remotely log in to cloud versions of the Admin panel for remote rescue troubleshooting, full administration access, and to control recording and streaming using the Admin panel.
• Schedule the start time, end time and date for the device to record and/or stream.

Device differences

• Pearl-2, Pearl Mini, Pearl Nexus: the bullet list above also includes "You can also control switching with Epiphan Live Switcher." This is not documented for Pearl Nano.

Important considerations

• The following actions cause a device's entry in Epiphan Edge to permanently go offline. You must pair the device again to remotely control, monitor, or configure it using Epiphan Edge.
• Unpairing the device in Epiphan Edge.
• Using the Admin panel to disable the Epiphan Edge feature on a device while it is paired to Epiphan Edge.
• If you pair a device again after you have successfully unpaired from Epiphan Edge, a new device instance is created in Epiphan Edge. The previous instance remains permanently offline.
• Some features like batch operations and remote login require the Epiphan Edge Premium plan.

Enable or disable Epiphan Edge access

Epiphan Edge is where you go to remotely manage and control all your Pearl devices. Access is enabled by default. All you need to do is pair the device to your free Epiphan Edge account for access to your device over the Internet. You can disable Epiphan Edge access from the device or using the Admin panel and enable it again later.

Important considerations

• Unpair the device from Epiphan Edge before disabling Epiphan Cloud access using the Admin panel.
• If you disable Epiphan Edge access while the device is paired, the device instance in Epiphan Edge goes permanently offline.

Enable or disable Epiphan Edge access using the Admin panel

• Log in as admin.
• From the Configuration menu, click Maintenance. The Maintenance page opens.
• Uncheck Enable Epiphan Edge to disable the feature or leave it checked to allow the device to access Epiphan Edge. Click Apply to save your changes.

Device differences — on-device access controls

• Pearl-2, Pearl Mini: also has a touch-screen procedure — tap the gear icon, navigate to the second Settings page, tap Epiphan Edge, then use the same Enable Epiphan Edge checkbox shown on the touch screen.
• Pearl Nexus: headless — no on-device screen option; Admin panel only.
• Pearl Nano: has a front screen menu (not a touch screen) — press the left arrow key repeatedly to reach the Menu screen, navigate System > Settings > Epiphan Edge, then highlight Enable Epiphan Edge and press the check-mark key to toggle it.

Pair and unpair from Epiphan Edge

To manage your device from the cloud or access the Admin login feature, it must be paired to your Epiphan Cloud account. Easily pair directly from the Admin panel or add the device as a new device in Epiphan Edge using its device ID pairing code.

You can unpair from Epiphan Edge using the Admin panel or directly within Epiphan Edge. Each time you unpair, the device ID pairing code changes value. When you pair again, a new instance with a different device ID is created in Epiphan Edge.

If you unpair using the Admin panel, the device's status in Epiphan Edge only changes to the offline state. To completely unpair, you must use Epiphan Edge itself.

Important considerations

• The device's entry in Epiphan Edge permanently goes offline when you unpair. You must pair the device again to use Epiphan Edge to remotely manage or log in to it.
• If you pair the device again after unpairing, a new device instance is created and the previous instance remains permanently offline (though you can still access information about it, and can delete it at any time).

Pair and unpair using the Admin panel

• Log in to the Admin panel as admin.
• From the Configuration menu, select Epiphan Edge. The Epiphan Edge status page opens, showing the pairing code device ID and a link to pair the device.
• Select Click to pair. The Epiphan Cloud login page opens in a new tab (https://go.epiphan.cloud).

Note: Regional Epiphan Edge servers are available. Use the server for your region and ensure the device meets the minimum pairing firmware: go.epiphan.cloud (North America, firmware 4.21.0 or newer), eu.epiphan.cloud (Europe, 4.24.1 or newer), au.epiphan.cloud (Australia, 4.24.4 or newer).

• Log in to your existing Epiphan Cloud account or sign up for a free account.
• After you've logged in, your device automatically pairs to your default Epiphan Cloud team and the Device Details page opens in Epiphan Edge (or you're prompted to select a team, if you have more than one).
• In the Admin panel, the device's status updates to paired.
• To unpair using the Admin panel, select Unpair on the Epiphan Edge status page.

Device differences — getting the pairing code on-device

• Pearl-2, Pearl Mini: tap the gear icon, go to the second Settings screen, tap Epiphan Edge; the pairing code displays if not currently paired, or an Unpair option if it is.
• Pearl Nexus: headless — no on-device pairing-code view; use the Admin panel.
• Pearl Nano: front screen menu equivalent — press the left arrow key to the Menu screen, System > Settings > Epiphan Edge; shows the pairing code, or (once paired) the team name and assigned device name.

Remote login to the Admin panel

You can remotely log in to the device for full administration access to configure and operate it over the Internet using a cloud version of the Admin panel. You just need to pair the device to an Epiphan Cloud account that has a Premium plan.

With an Epiphan Edge Premium plan, full administrative access for setup and rescue troubleshooting is fast and convenient. The cloud version of the Admin panel uses the same login credentials as the locally accessed web version. The URL of the local web version is not the same as the URL of the cloud version; an Epiphan Edge Premium plan is only required to access the cloud version.

Before you begin

• Make sure the device is paired to your Epiphan Edge account.
• Upgrade to an Epiphan Edge Premium plan.

Access the cloud version of the Admin panel

• Log in to your Epiphan Edge account at https://go.epiphan.cloud.
• In the left navigation pane, click Edge > All Devices to open the All Devices page. Click the device name to open its details page.
• From the Device Details page, click Admin login in the header bar. A new tab with the cloud Admin panel login opens. The default administrator user name is admin.

Device differences

• Pearl-2, Pearl Mini, Pearl Nexus: also support remote control of live switching and recording via the cloud version of Epiphan Live, using the same login credentials as the local web version.
• Pearl Nano: "Epiphan Live is not available for Pearl Nano." (explicit, source-stated exclusion.)

Schedule start and stop times to record and stream

Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano.

You can use Epiphan Edge to schedule start and stop times for when the device is to record and/or stream. This requires Pearl firmware 4.21.0 or newer. You just need to pair the device to an Epiphan Cloud account that has a Premium plan. Then configure the device to retrieve schedules from Epiphan Edge.

When a schedule is created for a device, it will download the schedule to its local database and follow the schedule to start or stop recording and streaming as needed. Where recorded files are stored are determined by how the device is configured at scheduled start time of recording. For example, if the device is configured to use its AFU feature to transfer recorded files to a USB drive, at the end of a scheduled recording, all files recorded as part of this schedule will be automatically uploaded to the USB drive.

Before you begin

• Make sure the device is paired to your Epiphan Edge account
• Upgrade to an Epiphan Edge Premium plan.

Enable scheduling using the Admin panel

• Log in to the Admin panel as admin.
• From the Configuration menu, click CMS. The Content management system configuration menu opens.
• From the Choose CMS drop down, select Epiphan Edge and then click Apply.
• Log in to your Epiphan Edge account at https://go.epiphan.cloud
• In the left navigation pane, click Edge > All Devices to open the All Devices page.
• Click the device name in the list to open the details page for that device.
• From the Device Details page, click Events in the header bar.
• Click the + Add event button to schedule a recording and/or streaming for this device.