Overcome lost passwords

Applies to: Pearl-2, Pearl Mini, Pearl Nexus, Pearl Nano

If you have lost the password for the operator or viewer account, you can log in to the Admin panel and reset the password using the procedure described in Change user passwords.

If you have lost the admin password and you have remote support enabled on the device, contact Epiphan Support to request a remote password reset. If remote support is disabled, you must return the system to Epiphan for password recovery. Contact Epiphan support.

Alternatively, you can regain access to the device if you apply the factory default configuration preset:

• Pearl-2, Pearl Mini, Pearl Nano: apply the factory default configuration preset using the device screen menu.
• Pearl Nexus: apply the Default configuration preset using the reset pin hole, located at the front of the device.

The factory default configuration will change the current settings on the device. You can also perform a factory reset.

Device differences

• Pearl Nexus: has no touch/front screen, so the recovery preset is triggered physically via the reset pin hole rather than an on-screen menu.