Firmware upgrade
When you register your product with Epiphan, you can choose to receive email notifications whenever firmware updates are available. To take advantage of exciting new features and important fixes for your Pearl Nexus, install new firmware whenever the system indicates that a firmware update is available.
Check for firmware updates
Your Pearl Nexus automatically checks for firmware updates if the Enable connection to maintenance server option is checked on the Maintenance page of the Admin panel. You can also manually check for updates If your Pearl Nexus has internet access. Don't miss out on any feature enhancement. Register your Pearl Nexus and be eligible to download firmware updates.
When Enable connection to maintenance server is checked, the built-in firmware update mechanism checks for updates for your specific product and hardware version automatically.
Manually check for new firmware using the Admin panel
Log in to the Admin panel as admin
From the Configuration menu, select Firmware Upgrade. The firmware upgrade page opens.
Click check for updates beside the current firmware version. If an update is found, a red box appears in the top left side of the Admin panel with a link to download and install the firmware.
Update the firmware
If your Pearl Nexus has internet access, the easiest way to install a firmware update is to use the download link that's provided when you check for new firmware. If you have a Pearl Nexus firmware file that was provided to you by Epiphan Video, you can install the new firmware using the web-based Admin panel.
You cannot install new firmware from a locally saved file using the local console on Pearl Nexus.
While the firmware is updating, there is no on-screen indication on Pearl Nexus itself, since it has no screen. When the system reboots as part of the firmware update, the front-panel Power, Streaming, and Recording LEDs flash red and blue during the reboot, then return to solid white once the reboot completes. All streaming and recording functions stop until after the firmware upgrade is complete.
Installing new firmware takes a few minutes, after which the system reboots. Depending on the upgrade, a disk rebuild may be required, causing the restart process to take more time. Please be patient and wait for the system to finish rebooting.
Do not interrupt power to the system during a firmware upgrade.
Before you begin
Schedule a time to when you can update the firmware without negatively impacting viewers or automatic file upload and recording schedules.
It's good practice to make a backup of your current configuration before applying a firmware update so that you can revert to the previous firmware if needed, see Create a configuration preset in the Pearl Family shared guide. You should also clear your web browser's cache after the update is complete.
Perform a firmware update using the Admin panel
Log in to the Admin panel as admin
(Optional) Save a copy of the current system configuration
From the Configuration menu, select Firmware Upgrade. The firmware upgrade page opens.
Do one of the following:
Click check for updates. If a red box appears in the top left side of the Admin panel, click Download and install.
Click Choose File and select the firmware upgrade file that's located on your admin computer, then click Apply. The system unpacks and verifies the file. If the file is valid, the upgrade begins.
Do not interrupt power to the system during the firmware upgrade.
When the firmware update is complete, a message lets you know that Pearl Nexus is going to reboot. Wait for the system to restart.
After the system reinitializes, go to the settings for your web browser and clear your web browser's cache.
Connect to the Admin panel and login as admin
From the Configuration menu, select Firmware Upgrade. The firmware upgrade page opens. Verify that the firmware version is the expected new version.
If in the rare occasion the firmware update fails, the Admin panel reports the failure. Please collect system information such as the serial number of Pearl Nexus, the previous firmware version (if known), and the new firmware version and contact info@epiphan.com