# Extended support plans: SupportPlan and SupportPlan+

Beyond the included standard plan, Epiphan offers two extended plans at extra cost: SupportPlan (priced at 25% of MSRP) and SupportPlan+ (priced at 30% of MSRP). Both plans extend a 12-month manufacturer's limited warranty by two years, bringing total warranty coverage to three years. That covers most Epiphan products, including the EC20, and Pearl Nexus units purchased before March 1, 2026. Neither plan extends the 36-month Pearl Nexus warranty: it stays at three years. For Pearl Nexus, a support plan adds the plan's other benefits: advanced replacement with either plan, plus priority support with SupportPlan+. Either plan can be purchased any time within one year of the product's original ship date, and all support plans — standard and extended — start from the original product shipment date. Full contractual details are in the Support Plan Agreement (https://www.epiphan.com/policies/support-plan-agreement/).

### SupportPlan benefits (25% of MSRP)

SupportPlan includes a two-year extension of a 12-month manufacturer's limited warranty (three years of total warranty coverage; the 36-month Pearl Nexus warranty is not extended), free firmware upgrades, and advanced replacement.

### SupportPlan+ benefits (30% of MSRP)

SupportPlan+ includes three-year phone support, a two-year extension of a 12-month manufacturer's limited warranty (three years of total warranty coverage; the 36-month Pearl Nexus warranty is not extended), free firmware upgrades, advanced replacement, three-year priority support, and three-year remote support.

### Support through channel partners

When a product is purchased through an authorized Epiphan channel partner, the customer must contact that channel partner first for support or service.

> product: policy · topic: specs-ports · source: epiphan-warranty-support.md · updated: Oct 13, 2026